Privacy Statement

Privacy Statement

Last Update: January 23rd, 2017

Your privacy is important to Zang! Therefore, we have prepared this privacy statement ("Privacy Statement") which discloses how Zang, Inc. (4655 Great America Parkway, Santa Clara, CA 95054-1233, the United States) and its worldwide affiliates (collectively "Zang") process personal information about individuals (i.e., data that may be used to identify or contact a single person) ("Personal Data"), including: (i) what type of Personal Data is gathered and tracked, (ii) how the Personal Data is used, (iii) with whom the Personal Data is shared, (iv) what choices regarding collected Personal Data such individuals have, (v) and how they can access and update this information.

We encourage you to familiarize yourself with our privacy practices covered in this Privacy Statement. However, if you come across any issues related to our approach related to privacy – please share your valuable feedback so we could work on the necessary improvements.

This Privacy Policy, however, does not apply to the practices of companies that are not affiliated with Zang.

This Privacy Statement applies to our website (or such successor website as designated by Zang) (“Website”) and products / services (collectively “Solution(s)”) that we offer. Other Zang websites or some Solutions may have their own privacy statements that describe how Personal Data is being handled for those specific websites / Solutions. Moreover, additional information on the processing of Personal Data may also be provided in relevant Solution (services) offer description, Solution privacy supplement or notice prior to Personal Data collection. If there is a conflict among notice provided at the time of collection, this Privacy Statement, website privacy statement, Solution privacy supplement, Solution (service) offer description – the order of precedence will be: (i) notice provided at the time of collection, (ii) Solution privacy supplement, (iii) Solution (service) offer description, (iv) website privacy statement, (v) this Privacy Statement.

In this Privacy Statement “we”, “us” or “our” means Zang. This Privacy Statement includes examples, but is not intended to be restricted in its application to such examples, therefore, where the word “including / include” is used, it shall mean “including without limitation”.

Collection and Use of Personal Data

Zang has long recognized that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy the collection and use of Personal Data is often necessary and desirable for businesses and individuals involved. It is Zang's goal to balance the benefits of our and our customers' business with the right of individuals to prevent the misuse of their Personal Data. Zang aims to collect as little information as possible to protect these individuals' Personal Data.

For what purposes is the Personal Data collected?
Personal Data collected through our Website and / or Solutions may be used for multiple purposes, including:

  • to provide / support / install / configure / update / improve / optimize Solutions you have purchased or requested;
  • to understand your needs and preferences, and to assess your level of satisfaction with Solutions / Website;
  • to access, store and analyze your information so that you may enjoy Solutions / Website;
  • to communicate with you about Solutions / Website;
  • to evaluate the performance and safety of Solutions / Website;
  • to prevent and detect fraud or misuse of Solutions / Website;
  • to authenticate users of Solutions / Website;
  • for marketing purposes and news letters to the extent permitted by applicable law;
  • to follow up on any question and request for assistance or information;
  • to maintain internal records;
  • to comply with legal requirements;
  • to operate our business.

What Personal Data is collected?
We may collect variety of Personal Data that is relevant for the purposes identified in this Privacy Statement. Personal Data may include your name, address, phone number, email address, marketing preferences, login information, or payment card number.

To what processing of Personal Data may extend to?
Processing of Personal Data may include using, storing, recording, transferring, adapting, summarizing, amending, sharing, anonymizing and destroying Personal Data as necessary under the circumstances or as otherwise required by law. Once you register with Zang and / or use our Solutions, you are no longer anonymous to us.

Who will have an access to Personal Data?
Unless identified in this Privacy Statement otherwise, access to Personal data is limited to Zang employees and / or Contractors who need to have it for the execution of their contractual rights and obligations.

For how long Personal Data will be retained?
We will retain and use your Personal Data as required to accomplish the purposes for which it was collected or as necessary to resolve disputes, enforce our agreements and / or comply with our legal obligations. We may, instead of destroying or erasing your Personal Data, make it anonymous such that it cannot be associated with or tracked back to you. Once data is anonymized – it no longer stands as Personal Data.

Security of Personal Data

The security of your Personal Data is important to us. Zang has implemented commercially reasonable technical and organizational measures to aid in protecting Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Moreover, we follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100 % secure. Therefore, we cannot guarantee its absolute security.

International Data Transfers

As a global company and provider of Internet-accessible services, Zang may need to transfer Personal Data around the world over public or private networks. As such, Personal Data transfers may naturally include territories outside your country, including outside the European Economic Area (“EEA”), where data protection requirements may differ and be less comprehensive than in your country. By using our Website, Solutions or providing any Personal Data to us, you are accepting the practices described in this Privacy Statement and consent to the processing of such Personal Data outside of your country of residence.

Disclosure to Third Parties

For the purposes of (including, but not limiting to) operating our business, improving and delivering Solutions, maintaining our Website, sending communications (e.g. marketing) associated with our business and for other commercially reasonable purposes (permitted by applicable law) or otherwise with your consent, we may enter into contractual relationships with third parties including vendors, suppliers, business partners, service providers and other contractors (collectively “Contractors”). Please be assured that we select these third parties with the greatest possible care. In addition, Contractors will be contractually bound to commercially reasonable security standards and guidelines regarding the handling of your Personal Data. When using Contractors we may share Personal Data with them which is required to carry out their contractual rights and obligations. Zang reserves the right to exercise control over the information in order to protect your Personal Data.

In some jurisdictions the law also interprets sharing of information within your own company's affiliates / subsidiaries as transfer to a third party. When conducting these sharing operations within our affiliates / subsidiaries, the same security standards and guidelines regarding your Personal Data are met throughout the entire chain of such Zang entities.

We may also disclose your Personal Data including: (i) as required by law, such as to comply with a subpoena or similar legal process; (ii) when we believe in good faith that disclosure is necessary to protect our rights, your safety / the safety of others or defend against legal claims; (iii) to investigate fraud or other illegal activities or violations of Zang’s Terms of Use; (iv) to respond to a government request; (v) in connection with or during negotiation of, any merger, acquisition, sale of all or a portion of our assets, financing, liquidation, reorganization; (vi) in aggregated and / or anonymized form which can no longer be used to identify you.

Data Breach

We employ data protection standards with a view to protecting your Personal Data. Depending on the jurisdiction applicable, we may be obliged by law to inform you and / or relevant Data Protection Authorities about severe breaches of security in our IT network which may affect your Personal Data. Where legally required and possible we will notify you and / or display a notice on our Website / Solutions in case of such a breach.

Data Breach

Most of our Solutions are provided over the public or private networks, hence your Personal Data is stored on servers located globally. Such storage is sometimes referred to as a “cloud service”. Zang is committed to protecting your Personal Data regardless of whether it is stored "in the cloud" or on servers not directly accessible over the Internet. For clarity purposes the assertions made in this Privacy Statement also apply to cloud services.
Please also note that some of our Solutions may be hosted on our customers' own servers. Zang may not have access to these servers except if providing maintenance / support or other services. In such event you may contact relevant data controller (e.g. your employer) for more information about its data processing practices.

Voice / Video Recordings

When using our video and conferencing Solutions, you may choose to record audio and / or video data. Such recordings will necessarily include voice and visual Personal Data. Zang only processes this information for the purpose of providing services. If you are concerned about recording, please configure relevant settings of the Solution.

Fee Based Service

For all fee-based Solutions we collect Personal Data from you for the purpose of executing and maintaining our contractual relationship. This may include your name, title, contact details (e.g., phone number and email address), payment details (e.g., payment card details or company bank account details), the delivery address. At the point of the conclusion of a contract we set up a customer account in our customer management system(s) which will hold all the information collected. During the time of our contractual relationship, information such as invoices, payment information and consecutive orders will be added to the customer account. We use this information to deliver the ordered Solutions to our customers as well as for billing purposes and to handle payments or resolve disputes.

Payment Card Data / PCI

Zang may need payment card information in order to process payment of Solutions. This information will also be handled by our payment service providers (Contractors). Zang or its Contractors abides by the necessary strict security requirements such as the Payment Card Industry Data Security Standard (PCI DSS).

Licensing and Support Tools

Zang Solutions may include tools that gather information about when and on what hardware the software is installed. Zang uses such information to keep track of whether the installation is in accordance with licenses purchased by our customers as well as to statistically analyze the IT environments in which our products are used or to provide support. In some jurisdictions the information gathered by the licensing tools will be regarded as Personal Data.

Cookies and Tracking Software

Our Website may use tracking technologies such as cookies, scripts and tags. "Cookies" are small files that the Website places on your computer's hard drive and / or internet browser for identification purposes. Cookies are used to better serve our customers when they return to the website which has implemented it. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some functionalities of our Website may not be able accessible.

We may use local shared objects (also known as Flash cookies) to display content based upon what you view on our Website to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management solutions provided by your browser will not remove Flash cookies. If you have any questions about cookies, please click here or contact us at the email address listed in the “Privacy Officer and Feedback Reporting” section.

Zang may also collect domain information (e.g., IP address and referring URLs) as part of its analysis of the use of our Website. This data enables us to become more familiar with which customers visit our Website, how often they visit and what parts of the Website they visit most often. Zang uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part. We do not tie Personal Data to domain information, except where it is necessary to prevent abuse or fraud on our Website.

Third Parties

Some of our Contractors (e.g., tracking utility services) may use cookies, script, tags, local storage and web beacons on our Website. Our third party tracking utility services company uses a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage content on our Website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on website and are about the size of the period at the end of this sentence. These clear gifs are not tied to our customers' Personal Data. Local storage (HTML5) are used to provide certain features on our Website, to display advertising based on your web browsing activities, and to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

We partner with a third party ad network to display advertising on our Website and to manage our advertising on other Websites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. If you are located in the European Union, click here. Please note this does not prevent you from being shown advertising. You will continue to receive generic ads.

DNT (Do Not Track)

We recognize that some people use so called "Do Not Track" cookies while being online in order to prevent websites from collecting the data they leave on the websites and, therefore, prevent them from tracking their online behavior. Zang treats the use of these cookies as if no consent was given for the use of cookies on the Website. In such cases it may be possible that we cannot provide you with access to certain secure parts of our Website.

Please also note that our Solutions may use cookies and tracking technologies as well. Therefore, assertions made in this section “Cookies and Tracking Software” may apply to our Solutions. By accessing our Website and / or using our Solutions you consent to the use of cookies and tracking technologies which analyze data.

Analytics Tools

This information is used for better understanding and improving the effectiveness, performance, functionality and usability of the Website and, most importantly, to help tailor content or offers for you so you could enjoy our services.

Google Analytics

Our Website may use Google Analytics, a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This service uses cookies to help Zang analyze how visitors use the Website. The information generated by the cookies about your use of the Website (including your IP address) is transmitted to and stored by Google, including outside the EU in third countries such as the USA, which might not have data protection laws as comprehensive as in your country.

On Zang Website IP anonymization has been activated so that your IP address is truncated beforehand within the EU. Only in exceptional cases will the full IP address be transferred to Google's non-EU servers and truncated there. Google uses the information on Zang's behalf for the purpose of evaluating your use of the Website and compiling reports on Website activity. Google will not associate your IP address with any other data held by them.

You may refuse the use of cookies by selecting the appropriate settings on your browser; for instructions on how to do this please visit the browser manufacturers' Website. Alternatively, you can download and install the Google Analytics opt-out browser add-on available via this link.

More information about privacy in connection with Google Analytics can be found here.

Webtrends Analytics

Website of Zang may use Webtrends Analytics provided by Webtrends Inc. (555 SW Oak Street, Suite 300, Portland, Oregon, 97204, USA). This service uses cookies to help Zang analyze how visitors use the Website. The information generated by the cookies about your use of the Website (including your IP address) is transmitted to and stored by Webtrends, including outside the EU in third countries such as the USA, which might not have data protection laws as comprehensive as in your country.

You may refuse the use of cookies by selecting the appropriate settings on your browser; for instructions on how to do this please visit the browser manufacturers' Website.

Adobe Analytics

Our Website may use Adobe Analytics provided by Adobe Systems Incorporated (345 Park Avenue, San Jose, California 95110-2704, USA). This service uses cookies to help Zang analyze how visitors use the Website. The information generated by the cookies about your use of the Website (including your IP address) is transmitted to and stored by Adobe, including outside the EU in third countries such as the USA, which might not have data protection laws as comprehensive as in your country.

You may refuse the use of cookies by selecting the appropriate settings on your browser; for instructions on how to do this please visit the browser manufacturers' Website.

More information about Adobe's privacy practices can be found here.

Please also note that our Solutions may use Analytics Tools as well. Therefore, assertions made in this section “Analytics Tools” may apply to our Solutions. By accessing our Website and / or using our Solutions you consent to the use of Analytics Tools which analyze data.

Social Media

Links to the social network Facebook (operated by Facebook, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA for users living in the USA or Canada; Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland for users living in other parts of the world) may be integrated on our Website. Links to Facebook are clearly highlighted on our Website by using the Facebook logo or through the plug-in "Like" button.

Facebook's plug-in is activated when clicking on the Facebook link. Following the activation of Facebook's plug-in, your browser will establish a connection with the Facebook servers. In the event your Facebook account, if any, is activated, the fact that you have visited our Website will be shared with Facebook. Facebook will assign your visit on our Website to your Facebook account. The operation of Facebook links requires activation by you. An automatic transfer of information to Facebook does not happen.

Please refer to Facebook's privacy policy for more information in this context.

User's Rights

In order to access and use our Website / Solutions we will request Personal Data from you. If you do not submit the requested Personal Data, you may not have access to certain secure parts of the Website / Solutions.

We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so. To the extent that your consent is required, we will assume, unless you advise us otherwise in writing, that you have consented to Zang collecting, using and disclosing your Personal Data for the purposes stated in this Privacy Statement (including any other purposes stated or reasonably implied at the time such Personal Data was provided to us).

Depending on applicable data protection laws and when Zang is considered as a "data controller", you may exercise your rights of access to Personal Data and request rectifications, deletions, copies of your Personal Data. However, when requesting access to your Personal Data, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your Personal Data, but in such event we will advise in advance. Please also note that your right to access your Personal Data that we hold about you is not absolute. Personal Data may have been destroyed, erased, made anonymous in accordance with our obligations and practices or there may be instances where applicable law, regulatory requirements allow or require us to refuse to provide some or all of the Personal Data that we hold about you (e.g. when Zang is considered as a “data processor”).

Where your consent was required for our collection, use or disclosure of your Personal Data, you may, at any time, subject to legal or contractual restrictions and reasonable advanced notice, withdraw your consent. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.

If you would like to exercise your rights detailed in this section or require assistance in preparing your request, please contact of our Privacy Officer.

Linked External Content

Zang may include selected links, content or resources (“Content”) to our Website, Solutions or this Privacy Statement. Zang may check the Content before linking to them, but we do not have a control over the foregoing. Zang is, therefore, not responsible for the Content and encourage you to review those third party privacy policies when accessing the Content.

Forums / Chat Rooms

If you participate in Zang-run forums or contact our support service via a chat service, online interface or email, we will ask you for additional Personal Data such as a forum moniker, the hardware you are using or the technical issue you are experiencing. Zang stores such content to run the forums and chat rooms and to process your query. Please note that content you post in public forums and / or chat rooms is open for anyone to see and Zang is not responsible for the Personal Data or any other information you choose to submit in these forums / chat rooms.


Zang is sensitive to the protection of the interests of children, but at the same time we believe that parents have the ultimate responsibility to supervise their children's online activities. We urge parents to discuss the online release and protection of personal information with their children. Whenever we request personally identifiable information from a child, we will also ask for a parent's e-mail address so that we can notify the parent that we have received personal information from the child. Parents may have the right to review any personal information we have collected from their child by following the procedures for data access set out in the "User's rights" section.

Privacy Statement Supplements

Some Zang Solutions may have their own privacy statement supplements (“Supplements”) which will be posted on our Website and / or Solutions and explain how Personal Data is being handled for those specific Solutions. Such Supplements shall be deemed to be incorporated into this Privacy Statement by reference. Please note that from time-to-time we may post additional Supplements or modify the current ones. Posting additional Supplements will not constitute the notification requirement as described in the “Privacy Statement Update Procedure” section below. If we make material changes to Supplement(s), notice will be given on relevant Supplement(s). We strongly advise you to review all Supplements often, so you could familiarize yourself with our then current privacy practices.

Tell a Friend

If you choose to use our referral service to tell a friend about our Website and / or Solutions, you represent that you have the third party's permission to do so. In turn, we will ask you for your friend's name along with an e-mail address and automatically send your friend a one-time e-mail inviting him or her to visit the Website and / or try our Solutions.

Privacy Statement Update Procedure

We reserve the right to amend or change this Privacy Statement at any time, so please review it frequently. If we change our Privacy Statement, we will post the revised version, with an updated revision date. If we make material changes to our Privacy Statement, we may also notify you prior to the changes taking effect, such as sending an email, posting a notice on our Website or by any other reliable means. By continuing to use our Website / Solutions after such revisions are in effect, you accept and agree to the revisions and abide by them.

Privacy Officer and Feedback Reporting

If you have any questions about this Privacy Statement or concerns about how we manage your Personal Data, please contact us and we will endeavor within commerciality reasonable period of time to answer any questions and advise you of steps taken to address the issues raised by you. For all feedback, concerns, inquiries regarding Zang and / or your Personal Data, please contact our Global Privacy Team (email –, postal address – Zang Inc., 4655 Great America Parkway, Santa Clara, CA 95054-1233, the United States). Additional contact details and / or information about Zang can be accessed via

Interpretation of this Privacy Statement

Any interpretation associated with this Privacy Statement will be made by the sole discretion of Zang Privacy Officer. This Privacy Statement also does not create or confer upon any individual any rights or impose upon Zang any rights or obligations outside of, or in addition to, any rights or obligations imposed by the privacy laws applicable to such individual's personal information. Should there be, in a specific case, any inconsistency between this Privacy Statement and such privacy laws, this Privacy Statement shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.

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