Avaya OneCloud CPaaS Messaging

Custom build all the message capabilities you can imagine on the Avaya OneCloud CPaaS platform and make every interaction with your customers fantastic.


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Why Use Messaging in Your Business


Your Customers Want Texts

Your Customers Want Texts

Customers prefer messages to almost any other form of communication. We're all texters, so why not interact with your customers that way?

It's Easy to Automate

It's Easy to Automate

Email marketing and communications can get a bit complicated, but messages are easy to set up and simple for customers to interact with.

Reach More People

Reach More People

Customers around the world don't need a high-speed connection to access messages, making the barrier to communicate much lower.

What You Can Do With Messaging


MMS

MMS

Enable your applications with the ability to send multimedia content, such as images and videos, via text messaging.

Reliable, Scalable Messaging

Reliable, Scalable Messaging

Give your mobile and web apps the ability to support messaging. Whether you’re a small business that wants to solicit customer feedback or an enterprise that needs to automate shipping reminders, the Avaya OneCloud CPaaS API is flexible enough to fit your scenario.

Two-Way SMS

Two-Way SMS*

Engage your customers with the world’s fastest growing communication method: SMS. Automate messages to remind your customers of important information or support ongoing conversations with customers when issues arise.

*Inbound SMS is supported globally, whereas Outbound SMS is limited to countries that allow it.

Free Inbound Messaging

Free Inbound Messaging

Receive text messages for free and only pay per message on outgoing messages.

SMS-Enable Existing Numbers

SMS-Enable Existing Numbers

Port existing local or toll-free numbers, while enabling them for SMS or MMS. Your customers already know your number, so with Avaya OneCloud CPaaS, there’s no need to ever change it.

Bulk Messaging

Bulk Messaging

Leverage shared or dedicated short codes to enable true bulk messaging with virtually no upper limit. That means you can schedule and send multiple messages per second to reach hundreds or thousands of customers at once.

Delivery Analytics

Delivery Analytics

Receive real-time analytics detailing the delivery status of each SMS. This gives you the ability to easily measure performance and track the success of your marketing or outreach campaigns.

Custom Sender ID

Custom Sender ID*

Alter the sender ID of your SMS so it will appear with a local identity. It's useful for support when multiple employees can interact with a customer from the same number.

*The ability to "spoof’" a sender ID may not be supported in your country. Email us at [email protected] to learn more about the feature.

Automatic Long Texts Splitting

Automatic Long Texts Splitting

We support concatenated SMS, which means you don’t have to worry about the length of your text messages. We split up longer text messages (both inbound and outbound) in the background, but your customer will always receive it as one simple SMS.

Robust REST API

Robust REST API

Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate messaging features into your own mobile, web or enterprise apps.

Avaya OneCloud CPaaS Messaging Use Cases


SMS Communication

SMS Communication

Automatically exchange text messages with your customers. And you can let them respond, encouraging interaction and a great user experience.

IVR with SMS

IVR with SMS

Build an Interactive Voice Response (IVR) system with an SMS twist. Enable customers to interact with your team and get information on your products or services via text messaging.

Two-Factor Authentication

Two-Factor Authentication

Introduce an additional layer of security to your apps or services by enabling SMS verification codes to be sent to customers during the login process.

Customer Notifications

Customer Notifications

Provide automated text messages to notify customers of important information and give them the ability to easily reply via SMS or phone call.

Polling & Surveying

Polling & Surveying

Obtain valuable insights by deploying automated polls and surveys to gauge customer attitudes and opinions.

Click-to-SMS

Click-to-SMS

Provide the ability to simply click or tap to send an SMS from your app or service, and engage your customers faster than ever before.

Pricing

Pay for only what you use, and scale up or down as you need.

Select your country to see pricing:

Send a Message

SMS Local
$0.005
outbound per SMS
SMS Toll-Free
$0.0085
outbound tollfree per SMS
MMS Local
$0.0200
outbound per MMS
MMS Toll-Free
$0.0200
outbound tollfree per MMS

Receive a Message

SMS Local
Free
inbound per SMS
SMS Toll-Free
$0.0085
inbound tollfree per SMS
MMS Local
$0.020
inbound per MMS
MMS Toll-Free
$0.020
inbound tollfree per MMS

Buy a Phone Number

Local
$1.00
per month
Toll-Free
$2.00
per month

We offer custom pricing plans for high-volume users, so please don't hesitate to contact our sales team to get rates. Some features are not available in all countries. Contact support for more information.