Frequently Asked Questions

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Voice + Video

Voice + Video


Quick Guide to Voice + Video
It’s recommended that for an individual wanting to use voice and video capabilities, you do so by accessing Spaces from within a Google Chrome or Mozilla Firefox web browser.

The first time you enter a space, your Chrome or Firefox browser will launch a pop up near the top of your screen (where the address bar is located) asking for access to your device’s microphone and video camera. You’ll need to allow this access, in order to use the voice and video features within Spaces.

Next, when you create or join a space, your video feed will begin by default and you’ll also be able to see/hear everyone else that also has enabled the video and/or voice chat functionality. Whenever you hover over the video, you’ll find options to disable/re-enable your camera and microphone, hang up, or even share your screen*.

The last option is called ‘Expand video’ and enables an alternate view, where video becomes prominent and the chat menu shrinks. It’s another way to see Spaces and you can swap behind this view and the default view anytime you’d like!

*Currently only available via the Chrome browser or Spaces mobile apps.

Handy Keyboard Shortcuts
• Enable/disable video with Ctrl + Shift + V
• Mute/unmute audio with Ctrl + Shift + A
• Share your screen/stop sharing your screen with Ctrl + Shift + S
• Hangup with Ctrl + Shift + H
• Expand video with Ctrl + Shift + E


Where is the dial in info?
There is a button that is included in the calendar invite and there is also a phone icon in your Space that will give you the dial in info.

How do I start a new space?

From your dashboard you can either click on the “NEW SPACE” icon right under your name or in the recent Spaces tab click on the button with a “+” on it.

From there you can name your new Space and invite whoever you want.

How do I start a video chat in my Space?
When you first enter your Space your video chat will automatically start running. You can change your preferences in the settings tab to join your space with a blocked camera and muted mic.

In the main dashboard, top left below your picture, select preferences and then the option to deselect your camera automatically turning on and muting your mic will appear here. This can also be accessed from inside a space.

How do I mute my mic?
To mute your mic press the mic icon next to your name on the far right or press on the mic icon on the video display screen.

To mute your mic automatically when you join a space click on the downwards arrow on the right by your name and then select “PREFERENCES”. Under “CONFERENCE DEFAULTS” check “MUTE MY MICROPHONE WHEN JOINING” and then hit “SAVE” to save your changes.

How do I turn off my camera when I join my Space?
To turn off your camera press the camera icon next to your name on the far right or press on the camera icon on the video display screen.

To turn your camera off automatically when you join a space click on the downwards arrow on the right by your name and then select “PREFERENCES”. Under “CONFERENCE DEFAULTS” check “BLOCK MY CAMERA WHEN JOINING” and then hit “SAVE” to save your changes.

Other Questions?

If you still have any other questions remaining, please email us at [email protected] and we’ll be sure to help you answer them!