Don't just reach out to customers, find out what's really working and how to stay safe. With Carrier Services from Avaya OneCloud CPaaS, gain valuable insights into the origin of your callers to help you nurture sales leads, analyze the effectiveness of marketing campaigns and prevent fraud and spam.
With just a phone number, you can look up information about the number, including items like the country code, carrier, and if the device is a mobile.
Billing Name Address (BNA) Lookup enables you to find the physical location and name associated with a phone number, available in regions with a +1 area code.
Provides a way to look up the caller name (CNAM) caller ID information of a phone number for a person or company.
Read on below for ideas and use cases to get you started.
Checking if a device is mobile or not enables you to segment mobile and landline numbers. Based off of this information, you can coordinate SMS campaigns and cut down on the amount of undeliverable messages, which are especially critical for sales and marketing efforts.
Protect against fraud and spam based on validity or origin of callers. We can help you flag carriers associated with increased or continued spam or fraud.
Depending on your region and industry, the automated dialing of mobile numbers may be considered a finable offense, so knowing whether or not a number is mobile can ensure compliance.
Marketers can profile incoming or anonymous calls for the purpose of organizing and distributing leads.
Segment your leads and contacts by geographic location so you can launch targeted campaigns or intelligently route incoming calls to sales teams.
Schedule calls or messages based on time of day to maximize the efficiency and efficacy of your campaigns.
Prep your sales, marketing and support teams with the basic information they need to know before handling calls.
Look up people or company names to personalize calls and messages.
Pay for only what you use, and scale up or down as you need.
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