Custom build all the message capabilities you can imagine on the Avaya OneCloud CPaaS platform and make every interaction with your customers fantastic.
Customers prefer messages to almost any other form of communication. We're all texters, so why not interact with your customers that way?
Email marketing and communications can get a bit complicated, but messages are easy to set up and simple for customers to interact with.
Customers around the world don't need a high-speed connection to access messages, making the barrier to communicate much lower.
Enable your applications with the ability to send multimedia content, such as images and videos, via text messaging.
Give your mobile and web apps the ability to support messaging. Whether you’re a small business that wants to solicit customer feedback or an enterprise that needs to automate shipping reminders, the Avaya OneCloud CPaaS API is flexible enough to fit your scenario.
Engage your customers with the world’s fastest growing communication method: SMS. Automate messages to remind your customers of important information or support ongoing conversations with customers when issues arise.
*Inbound SMS is supported globally, whereas Outbound SMS is limited to countries that allow it.
Receive text messages for free and only pay per message on outgoing messages.
Port existing local or toll-free numbers, while enabling them for SMS or MMS. Your customers already know your number, so with Avaya OneCloud CPaaS, there’s no need to ever change it.
Leverage shared or dedicated short codes to enable true bulk messaging with virtually no upper limit. That means you can schedule and send multiple messages per second to reach hundreds or thousands of customers at once.
Receive real-time analytics detailing the delivery status of each SMS. This gives you the ability to easily measure performance and track the success of your marketing or outreach campaigns.
Alter the sender ID of your SMS so it will appear with a local identity. It's useful for support when multiple employees can interact with a customer from the same number.
*The ability to "spoof’" a sender ID may not be supported in your country. Email us at [email protected] to learn more about the feature.
We support concatenated SMS, which means you don’t have to worry about the length of your text messages. We split up longer text messages (both inbound and outbound) in the background, but your customer will always receive it as one simple SMS.
Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate messaging features into your own mobile, web or enterprise apps.
Automatically exchange text messages with your customers. And you can let them respond, encouraging interaction and a great user experience.
Build an Interactive Voice Response (IVR) system with an SMS twist. Enable customers to interact with your team and get information on your products or services via text messaging.
Introduce an additional layer of security to your apps or services by enabling SMS verification codes to be sent to customers during the login process.
Provide automated text messages to notify customers of important information and give them the ability to easily reply via SMS or phone call.
Obtain valuable insights by deploying automated polls and surveys to gauge customer attitudes and opinions.
Provide the ability to simply click or tap to send an SMS from your app or service, and engage your customers faster than ever before.
Pay for only what you use, and scale up or down as you need.
Select your country to see pricing:
Send a Message
|outbound per SMS|
|outbound tollfree per SMS|
|outbound per MMS|
|outbound tollfree per MMS|
Receive a Message
|inbound per SMS|
|inbound tollfree per SMS|
|inbound per MMS|
|inbound tollfree per MMS|
Buy a Phone Number
We offer custom pricing plans for high-volume users, so please don't hesitate to contact our sales team to get rates. Some features are not available in all countries. Contact support for more information.