Avaya OneCloud CPaaS Frequently Asked Questions

You've got questions. We've got answers. And if you don't find what you're looking for, we're here and happy to help.



What is Zang Workflow?

Zang Workflow is a graphical design tool that enables anyone to easily build communication apps and workflows. It’s simple to use and doesn’t require you to learn complex programming languages or even understand ‘code’ in order to build your good idea.

If you like to learn more, please visit: https://avayacloud.com/products/cloud/workflow.

How can I start building on Workflow?

Zang Workflow is included as a feature of Avaya OneCloud CPaaS; access it after you log into Avaya OneCloud CPaaS via the menu bar under ‘Studio.’

Does it cost anything to build a workflow?

Yes and no! Building on Workflow is free, as is signing up for a Avaya OneCloud CPaaS account. You are only ever charged based on usage, so while using Avaya OneCloud CPaaS services (voice minutes, SMS, MMS, name and address lookups, etc.) we will deduct funds from your prepaid account balance.

You can view pricing and rates here: http://avayacloud.com/products/cloud/#pricing.

What kinds of apps can I build using Workflow?

Zang Workflow enables you to build communication apps and workflows with the following features:

• Play Audio/Voice Announcements
• Play and Collect
• Make/Drop/Forward/Allow/Announce and Block/Suspend/Record/Transcribe Calls
• Send SMS/MMS/Emails
• Conferencing
• Carrier Services (Carrier, Mobile, Billing, and Caller Lookup)
• Automatic Speech Recognition
• Arrow SI IoT Tasks
• ...and more!

Please visit: https://avayacloud.com/products/cloud/workflow for more information.

Where can I find documentation for Workflow?

After you have started to build a workflow, you can find documentation via the ‘help’ menu to the top right of the screen.

You can gain immediate access to Workflow documentation by visiting: https://workflow.zang.io/EngagementDesignerZang/Designer/help/index.html.

Are there any prerequisites for using Arrow SI IoT tasks?

Yes. The Workflow IoT tasks, designed by Arrow, require a compatible Arrow SI IoT sensor and Arrow account.

Learn more here: https://www.arrow.com/en/iot.

Do you provide pre-built workflows?

Yes. Upon creating a new workflow, you will have the option to choose from a range of templates that include an IVR, SMS/MMS, and more.

Other Questions?

If you still have any other questions remaining, please email us at [email protected] and we’ll be sure to help you answer them!